Frequently Asked Questions — Shipping, Payment & Returns

Frequently Asked Questions

Find answers to common questions about ordering IT hardware from Alo Tech Solutions. If your question is not listed here, contact us at info@alotechsolutions.com.

Shipping & Delivery

How does DDP (Delivered Duty Paid) shipping work?

DDP means we handle everything from our warehouse to your door. The price you see is the final price — all import duties, taxes, VAT, customs brokerage fees, and international shipping costs are already included. You do not pay anything extra at delivery. Read our detailed DDP shipping guide.

What countries do you ship to?

We ship to over 100 countries worldwide, including the United States, Canada, Mexico, United Kingdom, Germany, France, UAE, Saudi Arabia, Qatar, Australia, Japan, Singapore, South Korea, India, Brazil, Colombia, South Africa, Nigeria, Kenya, and many more. The only exceptions are OFAC-sanctioned countries (Russia, Iran, North Korea, Cuba, Syria, Belarus, and Crimea).

How long does delivery take?

Most orders are processed and shipped within 1-3 business days. International delivery via DHL Express, UPS, or FedEx typically takes 5-15 business days depending on your location. Domestic US orders usually arrive in 3-7 business days. All shipments include full tracking and insurance.

Do you provide tracking information?

Yes. Every order ships with a tracking number via DHL Express, UPS, or FedEx. You will receive the tracking number by email as soon as your order ships.

Products & Quality

Are your products genuine and new?

Yes. Unless explicitly listed otherwise, all products are genuine, manufacturer-sealed, and brand new with full manufacturer warranty. We source directly from authorized distributors and verified B2B channels in the United States.

Do you offer warranties?

All new products carry the standard manufacturer warranty. Warranty terms vary by brand (typically 1-5 years depending on the manufacturer). We assist with any warranty claims or RMA processes as needed.

What brands do you carry?

We specialize in enterprise IT hardware from leading brands including Cisco, HPE, Dell, Lenovo, Seagate, Western Digital, Kingston, Samsung, Fortinet, Juniper, MikroTik, Supermicro, and many more. Browse our full catalog at aloinfousa.com.

Payment & Orders

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Stripe, and Wire Transfer (USD). All transactions are processed securely.

Do you accept Purchase Orders?

Yes. We accept Purchase Orders from qualified businesses, government agencies, educational institutions, and organizations. Send your PO to info@alotechsolutions.com and we will process it within 24 hours.

Can I get a custom quote?

Absolutely. If you need pricing for specific part numbers, bulk quantities, or products not listed on our website, send your request to info@alotechsolutions.com or call us at +1 305 809-0110. We provide detailed quotes with DDP pricing for your country within 24 hours.

Returns & Support

What is your return policy?

We accept returns on unused, unopened products within 30 days of delivery. Items must be in original manufacturer packaging. Contact us at info@alotechsolutions.com to initiate a return. Restocking fees may apply to certain items.

How do I contact customer support?

Our sales and support team is available via:

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